Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and New Wave Technology LLC governing access to and use of the Cannabis2u Last Mile software platform, APIs, mobile applications, and related services (the "Services").

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Services are for licensed cannabis businesses, authorized employees, contractors, and drivers onboarded by an operator. You must be at least 21 years old (or the applicable legal age) and legally permitted to participate in cannabis operations in your jurisdiction.

You represent that information you provide is accurate and that you have authority to bind your organization.

New Wave Technology LLC provides software technology only. We do not sell cannabis, transport cannabis, or act as a licensed operator. Operators remain solely responsible for regulatory compliance, licensing, manifests, age verification, product handling, and all aspects of lawful delivery operations.

The Services may include:

• Dispatch consoles, trip management, driver mobile apps, and fleet visibility
• Route optimization, maps, and location-based features
• Transactional SMS, email, and notification tooling
• Integrations with POS, payments, seed-to-sale, maps, and messaging providers
• Compliance, manifest, proof-of-delivery, and audit workflows
• Multi-partner governance, APIs, and administrative tools

You are responsible for safeguarding credentials and for all activity under your account. Notify us promptly of unauthorized access. We may suspend access for security, compliance, or policy reasons.

You agree not to:

• Use the Services for unlawful activity or outside licensed scope
• Circumvent compliance, security, or access controls
• Send SMS without valid consent or required opt-out handling
• Harass, spam, or misrepresent message sender identity
• Reverse engineer or scrape the Services except as permitted by law
• Interfere with Platform integrity or other users' operations

Operators warrant they have obtained all required consents before sending SMS through the Services and will maintain opt-in records. Operators must honor STOP and HELP requests and comply with TCPA, carrier, and 10DLC rules.

We may suspend messaging features if we reasonably believe compliance risk exists. We do not guarantee message delivery.

The Services integrate with third-party POS, payment, traceability, maps, SMS, and other providers. Those services are subject to their own terms. We are not responsible for third-party outages, acts, or omissions.

Drivers consent to location collection during active operations as configured by operators. Operators configure verification requirements such as scans, start-of-day checks, and proof-of-delivery.

Payment processing is provided by third parties. We are not a bank or money transmitter. Fee splits and remittance follow operator configuration and third-party processor terms.

The Services, software, and branding are owned by New Wave Technology LLC or its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Services during an active agreement or authorized trial.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED SERVICE, REGULATORY OUTCOMES, OR THIRD-PARTY INTEGRATION AVAILABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICES IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR ONE HUNDRED DOLLARS ($100) IF NO FEES WERE PAID.

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA, OR GOODWILL.

You will defend and indemnify us against claims arising from your operations, your users, messaging consent failures, compliance violations, content you provide, or misuse of the Services.

We may suspend or terminate access for breach, legal risk, non-payment, or harm to the Platform. You may stop using the Services at any time. Sections that by nature should survive will survive termination.

These Terms are governed by the laws of the state in which New Wave Technology LLC is organized, without regard to conflict-of-law rules.

Disputes should first be addressed by contacting hello@c2ulastmile.com.

We may modify these Terms by posting an updated version. Material changes will be indicated by an updated last-updated date. Continued use after changes constitutes acceptance.

Questions about these Terms: hello@c2ulastmile.com